Joi

• Our model is 5’1 average size 2-4 model usually wears a size small

• Most orders are shipped within 3 business days. Once an order is placed, please allow up to 3 business days for it to be processed. Once it's been processed, you can expect it to be delivered within 5 more business days UNLESS otherwise stated.

• No, most items never restock so we suggest to buy all of the items that you love before they sell out!

• No, our company does not offer pickup options. All orders will be shipped via our mail courier to the address on file.

• Currently, we do not offer any wholesale options or packages.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from KaysCo.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Kay & Co. DOES NOT hold responsibility for packages that state DELIVERED.

Just a reminder that you will receive shipping confirmation within 5-7 business days from the day the order was placed.  After your payment is authorized and verified, it can still take 3-4 days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.

SHIPPING RATES

• Standard Shipping: $9.00 (5-7 business days)
• Heavy Goods Shipping: $13.50 (5-7 business days)

International:

• Rest of the World: $40.50