Customer Service: Mon-Fri 10:00am-6pmCST
**NO REFUNDS - EXCHANGE/STORE CREDIT ONLY WITHIN 7 DAYS!
PLEASE NOTE THAT WE WILL ONLY EXCHANGE FOR THE SAME ITEM!
Please speak with one of our sales associates before returning an item!
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
• Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
• Merchandise must have all tags, including any hangtags attached.
Any merchandise purchase during a sale cannot be returned
***Non-returnable merchandise include: sale products, bodysuits and any swimwear.
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
• Customer is responsible for shipping fees to send the order back to our store.
• Shipping fees are non refundable.
• Kay&Co diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 5 business days. You will be notified via email once your return has been processed.
PROCESSING TIME : "When will my order ship?"
All orders are processed, verified, and shipped within 5-7 business days or sooner.
We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.